Privacy Policy New Zealand

Privacy Policy

2.1 What we collect

ELIWE Brand collects personal information when you:

  • place an order,
  • contact us,
  • interact with our website or social media,
  • subscribe to updates (if offered).

This may include your name, email address, phone number, delivery/billing address, order details, and messages you send us.

2.2 How we use your information

We use your personal information to:

  • process payments and fulfil orders,
  • arrange shipping and delivery,
  • provide customer support,
  • communicate with you about orders and enquiries,
  • improve our products, services, and customer experience.

2.3 Product photos and promotional content

We may photograph or describe products we create (including custom items) and post them on our website and social media for promotional and portfolio purposes.

If you do not want your product shared, you must notify us before we post it, ideally at the time you place your order. We will respect reasonable requests.

2.4 Sharing your information

We may share your personal information with trusted third parties only where necessary to deliver our services, such as:

  • payment processors,
  • courier/shipping providers,
  • website/e-commerce platform providers.

These providers must protect your information and may only use it to provide services to ELIWE Brand.

We may also disclose information if required by law or to comply with lawful requests from authorities.

2.5 Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

2.6 Your rights

You can request to:

  • access the personal information we hold about you,
  • correct it,
  • delete it (where appropriate),
  • restrict or object to certain processing (where applicable).

To make a request, contact us using the details below.

2.7 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on our website.

2.8 Contact

For questions about these policies or to make a privacy request, contact ELIWE Brand:

  • Email: eliwejewel@gmail.com